Privacy Policy — How ek9995 Protects Your Personal Data

1. Who We Are

ek9995 is an online casino and sports betting platform operating at ek9995.bet, designed specifically for players in Bangladesh. References to "ek9995", "we", "us", or "our" in this Policy refer to the operator of the ek9995 platform. If you have any questions about our identity or this Policy, please contact us at [email protected].

2. Information We Collect

When you interact with the ek9995 platform, we may collect the following categories of personal information:

• Registration data: Full name, date of birth, residential address, email address, and mobile phone number provided when you create your account.
• Identity verification data: Copies of government-issued identification documents (National ID card, passport, or driving licence) and proof of address submitted during our KYC verification process.
• Payment data: bKash account number, Nagad account number, Rocket number, Upay details, or bank account information used to process deposits and withdrawals. Full card numbers and payment credentials are handled by our PCI-compliant payment partners and are not stored on our servers.
• Transaction data: A complete record of all deposits, withdrawals, bets placed, games played, bonuses claimed, and account balance changes associated with your account.
• Device and technical data: IP address, browser type and version, operating system, device type, screen resolution, referring URL, and session duration, collected automatically when you access the Platform.
• Communications data: Records of all correspondence between you and our support team, including live chat transcripts, email threads, and any complaints or feedback submitted.
• Behavioural data: Information about how you navigate and use the Platform, including game preferences, betting patterns, session frequency, and feature usage, collected to improve platform performance and identify responsible gaming concerns.
• Location data: General geographic location derived from your IP address, used to confirm that you are accessing the Platform from an eligible location.

3. How We Use Your Information

ek9995 uses the personal information we collect for the following specific purposes:

• Account management: To create, maintain, and administer your player account, including verifying your identity and age at registration and at any subsequent point required by our compliance obligations.
• Transaction processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer, and to maintain accurate financial records associated with your account.
• Fraud prevention and security: To detect and prevent unauthorised account access, fraudulent transactions, money laundering, and other illegal or abusive activities on the Platform.
• Legal and regulatory compliance: To fulfil our obligations under applicable anti-money laundering (AML) laws, know-your-customer (KYC) requirements, and any other regulatory obligations applicable to the operation of the Platform.
• Customer support: To respond to your enquiries, resolve disputes, process complaints, and provide technical assistance.
• Platform improvement: To analyse usage patterns and technical performance data in order to improve the functionality, stability, and user experience of the Platform.
• Responsible gaming: To monitor betting patterns and account activity for indicators of problem gambling, and to apply responsible gaming tools or restrictions where appropriate.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have opted in to receive such communications. You may withdraw your consent at any time.

4. Legal Basis for Processing

ek9995 processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil the agreement between you and ek9995, including account creation, transaction processing, and the provision of gaming services.
• Legal obligation: Processing required to comply with AML, KYC, and other applicable legal and regulatory requirements.
• Legitimate interests: Processing conducted for fraud prevention, platform security, and responsible gaming monitoring, where our legitimate interest in operating a safe and compliant platform does not override your privacy rights.
• Consent: Processing for marketing communications and optional data uses, where you have given explicit, freely withdrawable consent.

5. Sharing Your Information

ek9995 does not sell your personal data. We share your information only in the following limited circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank, to the extent necessary to process your financial transactions. Each payment partner operates under its own privacy and security standards.
• Identity verification providers: Third-party KYC and AML service providers who assist in verifying your identity documents and screening against sanction lists and self-exclusion registers.
• Technology and hosting providers: Cloud hosting, database, and infrastructure providers who process data on our behalf under strict data processing agreements that prohibit independent use of your data.
• Fraud prevention services: Specialist providers who help us detect and prevent fraudulent activity, including IP intelligence services and device fingerprinting partners.
• Law enforcement and regulatory bodies: Where we are required by law, court order, or regulatory direction to disclose personal data to a competent authority. ek9995 will only comply with such requests to the minimum extent legally required.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of our business, your data may be transferred to the acquiring entity. You will be notified of any such transfer and the applicable privacy arrangements before the transfer takes effect.

All third parties with whom we share data are contractually required to process your information only for the specified purpose and to maintain appropriate security standards.

6. Cookies and Tracking Technologies

ek9995 uses cookies and similar tracking technologies to operate the Platform effectively. The categories of cookies we use are as follows:

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies may impair the functionality of the Platform, including the ability to log in and conduct transactions.

7. Data Retention

ek9995 retains your personal data for as long as your account remains active and for such additional period as is required by our legal and regulatory obligations. Specific retention periods are as follows:

• Account and identity data: Retained for a minimum of five years following account closure, in compliance with AML record-keeping requirements.
• Transaction records: Retained for a minimum of five years from the date of the transaction, in accordance with financial record-keeping obligations.
• Support communications: Retained for three years from the date of the last communication, to support dispute resolution and quality assurance.
• Technical and device data: Retained for up to 12 months from collection, after which it is aggregated and anonymised.
• Marketing consent records: Retained for the duration of your account and for two years following account closure or withdrawal of consent, to demonstrate compliance with consent obligations.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised.

8. Your Privacy Rights

As a player on the ek9995 platform, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of all personal data we hold about you, free of charge, within 30 days of your request.
• Right to rectification: You may request that we correct any inaccurate or incomplete personal data held in your account.
• Right to erasure: You may request deletion of your personal data, subject to our legal obligations to retain certain records. Where deletion is not possible due to a legal retention requirement, we will inform you of the specific reason.
• Right to restrict processing: In certain circumstances, you may request that we limit our use of your data while a query or complaint is being resolved.
• Right to data portability: You may request a structured, machine-readable copy of the personal data you have provided to us, for transfer to another service.
• Right to object: You may object to processing based on legitimate interests, including direct marketing. We will cease processing for marketing purposes immediately upon receipt of your objection.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.

To exercise any of these rights, please contact our support team at [email protected]. We will respond within 30 days of receiving your request. We may ask you to verify your identity before processing the request.

9. Children and Minors

The ek9995 platform is strictly for adults aged 21 years and above. We do not knowingly collect or process personal data from persons under the age of 21. If we become aware that an account has been registered by or on behalf of a person under 21, we will immediately close the account, void any associated transactions, and securely delete the relevant personal data.

If you believe that a minor has registered an account on the Platform, please notify us immediately at [email protected] so that we can take prompt action.

10. Security Measures

ek9995 implements a range of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption on all data transmissions between your device and our servers.
• One-way password hashing using industry-standard cryptographic algorithms — plain-text passwords are never stored.
• Role-based access controls ensuring that only authorised personnel with a legitimate operational need can access personal data.
• Regular security audits and penetration testing of the Platform infrastructure.
• Intrusion detection and monitoring systems that provide real-time alerts for suspicious access patterns.
• Secure data centres with physical access restrictions, environmental controls, and redundant backup systems.

While ek9995 takes all reasonable steps to protect your data, no internet-based service can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect any unauthorised access to your account.

11. Third-Party Links

The ek9995 platform does not contain links to third-party websites for commercial or advertising purposes. Any references to third-party payment providers (bKash, Nagad, Rocket, Upay) or game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) within the Platform are for informational purposes only. ek9995 is not responsible for the privacy practices of any third-party service you access independently of the Platform.

12. Changes to This Policy

ek9995 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When material changes are made, we will notify registered players via on-platform notification or email. The revised Policy will be published on this page with an updated effective date.

Your continued use of the Platform after the publication of a revised Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed about how we protect your personal information.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ek9995 handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week, including all Bangladesh public holidays (Bangladesh Standard Time, UTC+6).

Email: [email protected]

We aim to acknowledge all privacy-related enquiries within 24 hours and to provide a full response within 30 days.